Data Lifecycle

Unlike other systems that move data to a temporary "recycle bin," uContact has an immediate and irreversible data deletion model.

Scope of deletion

The management unit is the Interaction. When a deletion order is executed on it, the system instantly eliminates all associated data:

• Media: Audio files (MP3) from calls.
• Text: Complete message history in text interactions.
• Metadata (CDR): All database records indicating that the interaction existed (dates, participating members, duration, etc.).

Important!

uContact does not have a mechanism for recovering deleted information. Once deletion is confirmed (whether manual or automatic), the information permanently disappears from storage systems and audit records.

Retention policy configuration (automatic)

To ensure regulatory compliance without constant manual intervention, the system uses an automatic retention engine based on time.

Operation and costs

By default, all platform instances are delivered with a standard configuration of 1 year (365 days) of data retention.

• Period modification: The retention value is an infrastructure parameter. If you require a different number, you need to contact the Support team to request the configuration change in your instance.
• Cost impact: Keep in mind that requesting an extension of the retention period (retaining data for more than 1 year) will increase cloud storage consumption, which may generate additional costs in your service.
• Execution: Once an interaction exceeds the established time limit, the system automatically executes the deletion process, permanently removing the audio and metadata without possibility of recovery.